Public Trust GenAI Engineer

Location: Remote

Compensation: Hourly

Reviewed: Tue, Dec 09, 2025

This job expires in: 8 days

Job Category: Information Technology

Employment Status: Independent Contractor

Employer Type: Staffing Agency

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a GenAI Contact Center Engineer to design, secure, and automate an AWS contact center platform.

Key Responsibilities

Build and manage AWS Connect services, ensuring smooth deployment and operation
Optimize agent and customer experience through analytics and continuous improvements
Develop AI capabilities and internal tools for troubleshooting and operational dashboards

Required Qualifications

Bachelor's degree in Computer Science, Engineering, or related field, or 7+ years of relevant experience
2+ years of hands-on experience with Amazon Connect contact centers
Experience troubleshooting audio quality and network diagnostics
Aptitude in programming, including Lambda functions and AI development
Ability to work in a dynamic environment and manage day-to-day priorities effectively

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