Public Trust GenAI Engineer

Job Summary

A company is looking for a GenAI Contact Center Engineer to design, secure, and automate an AWS contact center platform.

Key Responsibilities

• Build and manage AWS Connect services, ensuring optimal operation and resolution of network issues
• Enhance agent and customer experience through analytics and continuous improvement of contact flows
• Develop AI capabilities and operational dashboards while managing costs and disaster recovery

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field with 3+ years of relevant experience; or 7+ years of relevant experience in lieu of a degree
• 2+ years of hands-on experience with Amazon Connect contact centers, including documentation and collaboration with teams
• Experience troubleshooting audio quality and network diagnostics related to contact center operations
• Proficiency in programming, including Lambda functions and AI development
• Ability to work in a dynamic environment and manage day-to-day priorities effectively