Public Trust GenAI Engineer

Job Summary

A company is looking for a GenAI Contact Center Engineer to design, secure, and automate an AWS contact center platform.

Key Responsibilities

• Build and optimize AWS Connect services for contact center infrastructure and agent experience
• Develop internal proficiency and operational dashboards using cloud-native tools
• Write Python-based Lambda functions and integrate AI capabilities for contact operations

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field, or 7+ years of relevant experience in lieu of degree
• 2+ years of hands-on experience with Amazon Connect contact centers
• Experience troubleshooting audio quality and network diagnostics
• Aptitude in programming with Lambda functions and cloud-based APIs
• Ability to work in a dynamic environment and manage day-to-day priorities effectively