Public Trust GenAI Engineer

Job Summary

A company is looking for a GenAI Contact Center Engineer to design, secure, and automate an AWS contact center platform.

Key Responsibilities

• Build and maintain contact center infrastructure using AWS Connect services, ensuring operational efficiency and security
• Optimize agent and customer experience through continuous development of contact flows and analytics
• Develop AI capabilities and manage cloud infrastructure costs while creating operational dashboards

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field with 3+ years of relevant experience; or 7+ years of relevant experience in lieu of degree
• 2+ years of hands-on experience with Amazon Connect contact centers, including documentation and collaboration with teams
• Experience troubleshooting audio quality and network diagnostics related to WebRTC
• Proficiency in programming, including Lambda functions and AI development
• Able to work in a dynamic environment and effectively manage day-to-day priorities