Public Trust GenAI Engineer

Job Summary

A company is looking for a GenAI Contact Center Engineer.

Key Responsibilities

• Build and manage AWS contact center infrastructure, ensuring operational success and security
• Optimize agent and customer experiences by enhancing contact flows and utilizing analytics
• Develop AI capabilities and internal tools for troubleshooting and operational efficiency

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field with 3+ years of relevant experience; or 7+ years of relevant experience in lieu of a degree
• 2+ years of hands-on experience with Amazon Connect contact centers
• Experience troubleshooting audio quality and network diagnostics
• Aptitude in programming, including Lambda functions and AI development
• Ability to work in a dynamic environment and manage day-to-day priorities effectively