Public Trust IT Support Specialist

Job Summary

A company is looking for a Tier 1 IT Service Desk Support Specialist to provide first-level technical support for end users.

Key Responsibilities

• Respond to user requests through various communication channels and log incidents in the ITSM system
• Troubleshoot common technical issues and provide basic support to end users
• Escalate unresolved issues to higher support tiers and maintain communication regarding ticket status

Required Qualifications

• Must possess an active Public Trust (or higher) at the time of application
• Experience in customer or technical support in a help desk environment
• Ability to troubleshoot basic technical issues and follow established procedures
• Experience using ticketing or IT Service Management (ITSM) systems
• Ability to document issues and maintain accurate records