Publisher Support Manager

Job Summary

A company is looking for a Publisher Support Manager who will act as an AdOps expert and the first point of escalation for customer support and yield teams.

Key Responsibilities

• Address cases in the support ticketing system and escalate complex issues to the Support Engineering team
• Provide clear, constructive feedback and instructions in tickets, resolving issues with a positive attitude
• Collaborate with the onboarding team to set up and QA new publishers as needed

Qualifications

• 3-5 years of Advertising Operations/Publisher Support experience
• Available to work in EST or PST time zone
• Comfortable troubleshooting HTML, CSS, and basic JavaScript
• Expert knowledge of Google Ad Manager (GAM) and strong understanding of Excel and Google Products
• Advanced understanding of the programmatic advertising world