Puerto Rico Help Desk Technician

Job Summary

A company is looking for a Sr Assistant Help Desk Tech.

Key Responsibilities

• Answer help desk telephones and respond to customer inquiries
• Assist customers in resolving technical problems and escalate complex issues as needed
• Log and track inquiries using a problem management database

Required Qualifications

• High school diploma or G.E.D
• One or more years of technical training in computer support preferred
• Two or more years of technical or customer support experience
• Experience working with company products and operating systems
• Experience with solving computer-related problems