QA Analyst

Job Summary

Supporting the corporate travel division, the full-time remote QA Analyst will manage the quality of end-to-end processes, oversee automation for productivity, and collaborate with operations leadership to enhance service delivery.

Key responsibilities

• Manage User Support Service Desk and evaluate service desk requests for operational issue resolution
• Participate in client implementations and operational meetings to provide insights on quality control and reporting processes
• Test and provide feedback on automation and script programming across all GDS and systems

Required qualifications

• 3+ years of travel operations and/or travel experience
• Practical expertise in two GDS systems, such as Amadeus, Sabre, or Travelport Plus/Galileo
• Strong organizational skills to manage multiple projects and priorities
• Competence with corporate travel industry standards and reservation products
• Ability to retain and recall information accurately