QA Analyst

Job Summary

A company is looking for a QA Analyst to maintain the accuracy and integrity of an AI-powered sales quality governance system.

Key Responsibilities

• Conduct ground truth reviews of AI-scored sales call transcripts against quality skill rubrics
• Support diagnostic investigations on calls flagged for potential scoring issues
• Track inter-rater reliability and categorize scoring discrepancies to identify systemic patterns

Required Qualifications

• 5+ years of experience in QA, auditing, or quality review, preferably in a sales or customer-facing environment
• Demonstrated analytical skills and ability to apply rubrics consistently
• Experience evaluating sales conversations against structured quality frameworks
• Comfort working with AI-generated outputs and critically assessing automated scores
• Self-directed and reliable in a remote working environment with minimal supervision