QA Analyst

Job Summary

Supporting campaign validation and journey testing, the full-time QA Analyst/Campaign QA Specialist will perform end-to-end QA testing within Salesforce Marketing Cloud while collaborating with cross-functional teams in a remote environment.

Key responsibilities:

• Review and validate Salesforce Marketing Cloud journeys, automations, and campaign configurations against business requirements
• Conduct pre-launch QA and post-launch validation, investigating discrepancies in campaign execution and data flows
• Create and maintain QA documentation, test cases, and operational reports while collaborating with Marketing Operations and Data teams

Required qualifications:

• 3+ years of hands-on experience with Salesforce Marketing Cloud
• Deep understanding of audience segmentation and campaign execution workflows in Salesforce Marketing Cloud
• Strong SQL experience for validating datasets and campaign outputs
• Experience reviewing complex customer journeys and validating against business requirements
• Familiarity with reporting and BI tools such as Tableau is preferred