QA Automation Manager
Job Summary
Working remotely, the full-time salaried QA Automation and Call Quality Delivery Manager will build and manage QA call review processes, incorporate AI-assisted scoring, and analyze call data to enhance quality assurance efficiency and coaching outcomes.
Key responsibilities
- Build, manage, and maintain QA call review processes, scorecards, and reporting workflows
- Review and score calls using established QA standards and performance expectations
- Collect, analyze, and interpret call data to provide actionable feedback and identify trends
Required qualifications
- Experience in quality assurance, call monitoring, training, coaching, or process improvement
- Strong ability to evaluate calls against defined standards and provide objective feedback
- Comfortable working with data, reports, and performance trends
- Experience with AI tools, automation, or QA platforms preferred
- Ability to balance technology-driven scoring with human judgment and validation
Complete Job Description
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