QA Content Lead BPO Partner

Location: Remote
Compensation: Hourly
Staff Reviewed: Wed, Apr 03, 2024
This job expires in: 19 days

Job Summary

A company is looking for a QA & Content Lead, BPO Partner

Key Responsibilities:
  • Ensure proper training and quality of BPO team to meet SLAs and KPIs
  • Oversee content creation for knowledge base articles
  • Coordinate with internal teams for ongoing process improvement

Required Qualifications:
  • 2+ years of relevant software support experience
  • Experience with quality assurance and training content creation
  • Experience working with BPOs
  • Familiarity with Salesforce and Tableau
  • Experience working with international teams

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