QA Content Lead BPO Partner

Job is Expired

Location: Remote

Compensation: Hourly

Staff Reviewed: Wed, Apr 03, 2024

Job Category: Information Technology

Weekly Hours: Full Time

Career Level: Experienced

Job Summary

A company is looking for a QA & Content Lead, BPO Partner

Key Responsibilities:

Ensure proper training and quality of BPO team to meet SLAs and KPIs
Oversee content creation for knowledge base articles
Coordinate with internal teams for ongoing process improvement

Required Qualifications:

2+ years of relevant software support experience
Experience with quality assurance and training content creation
Experience working with BPOs
Familiarity with Salesforce and Tableau
Experience working with international teams

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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