Q&A Experience Specialist

Job Summary

A company is looking for a Q&A Contact Experience to join their Trust & Safety team.

Key Responsibilities

• Monitor and enforce policy violations reported by content creators, ensuring swift resolutions
• Record actions and analyze patterns to identify gaps in moderation processes, collaborating on improvements
• Manage high-profile escalations and advocate for player safety by providing insights for game design

Required Qualifications

• Bachelor's Degree
• Over three years of Trust & Safety experience, preferably in gaming or social media
• Experience in cross-functional collaboration and consensus-building
• Empathy for players with a track record of improving safety and community standards
• Experience playing Valorant or similar first-person shooter games is required