QA Supervisor and Trainer

Job Summary

A company is looking for a QA Supervisor and Trainer.

Key Responsibilities

• Monitor and evaluate inbound patient liaison calls for quality assurance and consistency
• Design and deliver training programs for new hires and ongoing development for staff
• Analyze QA performance data to identify trends and coaching opportunities

Required Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience
• 3 to 5 years of call center experience, including 2+ years in QA monitoring and/or training roles
• Experience delivering training to adult learners in remote or hybrid environments
• Proficiency with call monitoring tools and CRM/scheduling platforms
• Strong analytical skills to interpret QA data and identify trends