QA Technical Support Analyst

Job Summary

Motivated and detail-oriented, the full-time remote QA Technical Support Analyst will manage client support requests, investigate technical issues related to messaging APIs and application configurations, and assist with client onboarding and product adoption.

Key responsibilities

• Act on client support requests and communicate with clients until issues are resolved
• Investigate technical support requests and collaborate with internal teams to resolve issues
• Manage onboarding of new clients and support customer adoption of products

Required qualifications

• 3+ years of experience with manual and/or automated QA testing of desktop and web applications
• Customer support experience with strong communication skills
• Upper-intermediate or higher level of English for professional communication
• Solid understanding of the Software Development Life Cycle (SDLC) and QA methodologies
• Experience in creating and maintaining test plans and executing tests prior to product releases