Quality Analyst

Job Summary

A company is looking for a Quality Analyst.

Key Responsibilities

• Administer the customer feedback process, including issuing, reviewing, and reporting on cases
• Interface with customers to collect feedback and provide results back to them
• Update documents related to processes utilized by the Customer Quality Team

Required Qualifications

• High school diploma and three years of relevant experience in quality and manufacturing, preferably in an ISO environment
• Basic knowledge of Microsoft Applications, especially Word, Excel, and Database, with proficiency in MS Excel
• 3+ years of experience in customer/technical support
• High standard of business and personal ethics
• Outgoing personality with strong relationship skills for interacting with customers and colleagues