Quality Analyst

Job Summary

A company is looking for a Quality Analyst - 2.

Key Responsibilities

• Audit calls/interactions/transactions for aligned teammates
• Coach teammates for performance improvement and report performance metrics
• Identify and escalate potential quality issues and suggest process improvements

Required Qualifications

• Graduate of any course (preferred)
• At least one year of work experience as a Quality Analyst (preferred)
• Basic skills in Excel or Google Sheets
• Familiarity with basic quality tools (preferred)