Quality Analyst

Job Summary

A company is looking for a Quality Analyst to promote excellent call quality and documentation through consistent monitoring.

Key Responsibilities

• Monitor customer service representatives' call handling and documentation for quality assurance
• Provide feedback and complete statistical reports according to established procedures
• Attend departmental meetings and ensure compliance with client SOPs and audit targets

Required Qualifications

• High School Graduate required
• 1-2 years of experience in a call center environment
• Experience in claims processing for back office roles is preferred
• Proficiency in Microsoft Word and Excel
• Strong keyboarding skills and ability to manage time effectively