Quality Analyst

Job Summary

Supporting quality assurance efforts for client benefit implementations and changes, the full-time Quality Analyst will conduct testing, identify issues, and facilitate continuous process improvement in a remote work environment.

Key responsibilities

• Follow QA testing procedures to complete testing scenarios for new client benefit implementations and existing client benefit audits
• Utilize critical thinking skills to analyze test data results and collaborate internally to resolve complex issues
• Document detailed test results and identify opportunities for process improvement while managing day-to-day work in project management software

Required qualifications

• 2+ years of experience handling pharmacy claims
• Proficient in MS Office, including Excel and Access
• Ability to manage multiple priorities with minimal direction
• Prior experience in professional communication and relationship management
• Strong analytical and critical thinking skills