Quality Analyst

Job Summary

Evaluating omni-channel interactions for compliance and quality standards, the full-time Early Career Quality Analyst will monitor voice and non-voice communications while working remotely to enhance member and provider experiences.

Key responsibilities

• Conduct daily reviews and audits of interactions to ensure adherence to standards and regulatory requirements
• Facilitate calibration sessions and engage with stakeholders to share insights and recommendations
• Utilize data-driven insights to recommend process and policy enhancements for quality initiatives

Required qualifications

• Bachelor's degree or equivalent experience, with two or more years in quality assurance or related fields
• Subject matter expertise in one or more MMIS functional areas such as Customer Centers or Provider Relations
• Proficiency in Microsoft Office Suite and familiarity with quality assurance platforms
• Demonstrated ability to collaborate effectively across multiple teams
• Strong written and verbal communication skills