Quality Analyst I

Job Summary

A company is looking for a Quality Analyst I (Remote).

Key Responsibilities

• Completes quality audits on frontline functional staff in accordance with department protocols
• Provides feedback to management on staff quality scores and assists with reviewing recorded calls and emails
• Maintains documentation of audit practices and collaborates with leadership on assignment status

Required Qualifications

• High school diploma or GED required
• Minimum 1 year experience in Call Center or Customer Service operations, preferably in Managed Care or Health Care
• Computer proficiency in MS Office; SharePoint experience is desired
• Minimum 1 year experience completing call center quality audits preferred
• Experience in Knowledge Management development and documentation is highly preferred