Quality Assurance Analyst

Job Summary

A company is looking for a Quality Assurance Analyst to ensure high-quality and regulatory compliance of communication methods.

Key Responsibilities

• Perform in-depth monitoring and evaluation of phone, SMS, and email communications for compliance with legal standards and internal benchmarks
• Utilize speech analytics technology to analyze communication data and optimize strategies
• Compile and analyze reports on compliance and performance, providing data-driven recommendations for improvements

Required Qualifications

• Bachelor's degree in business administration, Communication, Legal Studies, or a related field
• At least 3 years of relevant experience in quality assurance or compliance, preferably in a collections or financial services setting
• In-depth knowledge of federal and state laws and industry best practices
• Proficiency in speech analytics software and quality monitoring tools
• Professional certification in quality assurance and/or compliance is desirable