Quality Assurance Analyst

Job Summary

A company is looking for a Quality Assurance Associate responsible for ensuring high-quality service through call monitoring and analysis.

Key Responsibilities

• Monitor and evaluate incoming and outgoing patient, provider, and client calls
• Provide onsite leadership support and participate in call calibration sessions
• Analyze quality trends and assist with service improvement projects

Required Qualifications

• Bachelor's degree in a related field or 8-11 years of equivalent work experience
• 2-5 years of relevant experience or a MA/MS degree
• General PC knowledge, including Microsoft Office
• Strong customer service and quality background experience
• Some supervisory experience preferred