Quality Assurance Analyst

Job Summary

A company is looking for a Quality Assurance Analyst to monitor and document production quality in support of departmental goals.

Key Responsibilities

• Monitor and evaluate customer contact for quality assurance
• Design quality monitoring formats and standards
• Document quality results and present feedback to management for continuous improvement

Required Qualifications

• Minimum of 1 year of experience in Quality Assurance in a call center or similar environment
• Proficient understanding of QA methodologies and quality monitoring practices
• Demonstrated ability to analyze data and propose actionable solutions
• Bachelor's Degree preferred or equivalent experience
• Healthcare experience preferred; bilingual in Spanish and English is a plus