Quality Assurance Analyst

Job Summary

A company is looking for a Quality Assurance Analyst - Remote.

Key Responsibilities

• Review financial and non-financial transactions and customer interactions, providing feedback and trend analysis
• Drive quality standards and provide subject matter expertise for procedure documentation and training
• Conduct self-audits, generate reports, and participate in team cross-training and projects

Required Qualifications

• College degree or equivalent work experience
• 5-7 years of relevant experience
• Extensive knowledge of quality assurance duties
• High school diploma required
• Experience in escalation situations is preferred