Quality Assurance Analyst

Job Summary

A company is looking for a QA Analyst in Financial Clearance for a full-time remote position.

Key Responsibilities

• Utilizes quality management tools to monitor and assess processes and workflows
• Conducts audits and quality checks to ensure professional handling of member inquiries
• Facilitates training and calibration sessions for staff regarding quality expectations

Required Qualifications

• Associate degree in Business Administration or related field, or equivalent experience
• Eight years of call center experience, with two years in a lead role in a regulated industry
• Two years of call center customer service experience
• One year of experience in conducting quality/performance audits
• Experience in coaching, data analysis, and implementing process changes