Quality Assurance Analyst

Job Summary

A company is looking for a Customer Experience Quality Assurance Analyst.

Key Responsibilities

• Evaluate customer interactions for compliance with quality standards and regulatory requirements
• Participate in and occasionally lead calibration sessions to ensure consistency in evaluations
• Analyze quality observations to identify trends and recommend process enhancements

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Two or more years of quality assurance experience or subject matter expertise
• Demonstrated knowledge of Provider Enrollment and collaboration with operations teams
• Proficiency in Microsoft Office Suite and familiarity with quality platforms