Quality Assurance Analyst

Job Summary

A company is looking for a Quality Assurance Analyst responsible for monitoring and documenting production quality to support departmental goals.

Key Responsibilities

• Monitor and document production quality, evaluating customer contact through various channels
• Design quality monitoring formats and standards while providing coaching for team success
• Present quality results and feedback to management to drive continuous improvement

Required Qualifications

• Minimum of 1 year of experience in Quality Assurance within a call center or production-oriented environment
• Consistent track record of achieving 95%+ in Quality and Production scores
• Proficient understanding of QA methodologies and quality monitoring practices
• Bachelor's Degree preferred or equivalent experience
• Healthcare experience and bilingual in Spanish and English preferred