Quality Assurance Analyst

Job Summary

A company is looking for a Quality Assurance Analyst for a Solar Campaign.

Key Responsibilities

• Monitor and evaluate customer interactions to ensure adherence to quality standards
• Provide feedback to agents and operations teams and conduct calibration sessions
• Identify trends and areas for improvement through data analysis and quality audits

Qualifications Required

• Bachelor's degree in business, IT, Communications, or a related field
• At least 1 year of experience in Customer Service or Quality Assurance
• Basic proficiency in data tools, including Excel and BI tools like Power BI
• Ability to perform effectively in a high-pressure environment
• No issues on absenteeism or issued NTEs for the past 3 months