Quality Assurance Analyst

Job Summary

A company is looking for a Quality Assurance Analyst responsible for monitoring and documenting production quality to support departmental goals.

Key Responsibilities

• Monitor and document production quality, evaluating customer interactions for accuracy
• Design quality monitoring formats and standards while providing coaching for team success
• Present production quality results and feedback to management to drive continuous improvement

Required Qualifications

• Minimum of 1 year of experience in Quality Assurance in a call center or similar environment
• Proficient understanding of QA methodologies and quality monitoring practices
• Ability to analyze data to identify root causes of quality issues
• Bachelor's Degree preferred or equivalent experience
• Healthcare experience is a must