Quality Assurance Analyst

Job Summary

Quality Assurance Analyst performs quality control audits to evaluate departmental operations, identify problems, and recommend improvements in a full-time remote role.

Key Responsibilities

• Conduct focused quality audits across various operations functions
• Document findings and prepare recommendations for system and procedural improvements
• Train new employees and assist with special projects related to quality assurance

Required Qualifications

• High School Diploma or equivalent
• 1 year of related experience in claims processing, customer service, auditing, training, analysis, or operations
• 2 years of experience performing quality audits
• Proficiency in Microsoft Office
• Ability to document processes and identify areas for improvement