Quality Assurance Analyst

Job Summary

Working remotely, the full-time Quality Assurance Analyst will analyze customer complaints and calls, provide constructive feedback, and ensure consistent quality of service by enforcing company policies and procedures.

Key responsibilities

• Analyze orders and customer satisfaction issues, developing corrective action plans as needed
• Provide recommendations for continuous improvement of procedures and policies within the organization
• Communicate proactively with the QA&A team regarding problems and issues to ensure operational compliance

Required qualifications

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with platforms utilized by the company, such as Package Tracker, ZenQMS, Zendesk, and WorkRamp
• Ability to work extended hours, evenings, and weekends as business needs require
• Strong critical thinking and analytical reasoning skills
• Complete understanding of the company's products, services, and strategic business goals