Quality Assurance Analyst

Job Summary

Working in a hybrid environment, the full-time Quality Assurance Analyst will conduct quality reviews on processing transactions, analyze error trends, and collaborate with various teams to enhance client satisfaction and employee engagement.

Key Responsibilities

• Perform first-line quality reviews on transactions and processes against Desktop Procedures (DTPs)
• Collect quality metrics, identify error trends, and recommend training improvements
• Research and resolve system or clerical errors, coordinating corrections and tracking audit findings

Required Qualifications

• Experience with systems such as AGILEnet, PEGA, Chorus, and Accurint
• Proven ability to work effectively in a team environment
• Strong analytical skills to identify patterns and root causes in operational data
• Knowledge of defined contribution plans is preferred
• Effective documentation and writing skills for audit reports and action plans