Quality Assurance Analyst

Job Summary

Detail-oriented and analytical, the full-time remote Quality Assurance Analyst will evaluate adherence to Standard Operating Procedures (SOPs) within the Agency Management System by conducting audits, reviewing workflows, and supporting quality improvement initiatives.

Key responsibilities

• Conduct routine and targeted audits to evaluate compliance with established SOPs and workflows
• Review policy records and servicing activities to ensure accuracy and proper documentation
• Document audit findings and prepare summaries with recommendations for leadership and key stakeholders

Required qualifications

• 5+ years of experience in quality assurance, operations auditing, or compliance
• Experience working within an Agency Management System or similar operational platform
• Bachelor's degree in Business Administration, Risk Management, Information Systems, Data Analytics, or a related field
• Working knowledge of SOP-driven environments and quality control practices
• Experience in insurance, financial services, or another regulated industry preferred