Quality Assurance Analyst

Job Summary

Reviewing account activity and documentation, the full-time Quality Assurance Analyst will ensure accuracy and compliance in billing actions and follow-up processes while working remotely.

Key responsibilities

• Audit billing, denials, and adjustments to ensure accuracy and compliance with client requirements
• Monitor account trends and document findings to identify recurring issues or process gaps
• Communicate QA findings and trends to leadership for review and follow-up

Required qualifications

• High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma/GED
• 0-2+ years of experience in office, business, operations, customer service, or healthcare field
• Previous experience working in insurance portals is preferred
• Proficiency in desktop applications, including Word and Excel
• Ability to work independently with minimal supervision