Quality Assurance Analyst
Job Summary
Ensuring high-quality telephonic customer service, the full-time remote Growth Quality Assurance Analyst will monitor call interactions, evaluate performance, and provide insights to enhance patient education on medication management solutions.
Key responsibilities
- Monitor and assess inbound/outbound calls for adherence to quality standards and compliance measures
- Evaluate patient interactions and provide feedback to improve agent performance and service quality
- Collaborate with leadership to develop and refine quality processes, training materials, and evaluation metrics
Required qualifications
- High school diploma or GED equivalent required
- 1+ years of experience in pharmacy, healthcare, or quality assurance fields
- Familiarity with call center operations and performance metrics
- Proficiency in using call monitoring systems and quality tracking tools
- Strong organizational skills and ability to multitask in a fast-paced environment
Complete Job Description
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