Quality Assurance Analyst
Job Summary
Supporting travel agents using Native Sabre, the full-time Quality Assurance Analyst will monitor agent transactions, evaluate performance against standards, and ensure effective customer service practices while working remotely from the US.
Key responsibilities
- Observe and score recorded or live agent calls based on established standards
- Facilitate calibrations and provide analytics to enhance customer satisfaction
- Support training and transition for new hires while maintaining quality assurance reporting
Required qualifications
- Minimum 2 years of experience using GDS Native Sabre
- Bachelor's degree or equivalent experience preferred
- At least 6 months of previous quality assurance experience
- Strong analytical skills with the ability to assess performance trends
- Proficient in MS Office, particularly Excel, for report creation and data analysis
Complete Job Description
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