Quality Assurance Analyst
Job Summary
Driving quality assurance initiatives, the full-time remote Quality Assurance Analyst will investigate customer escalations, analyze operational data for trends, and implement corrective actions to enhance service reliability for time-critical shipments.
Key responsibilities
- Support CAPA investigations and analyze trends to drive continuous improvement
- Investigate complex customer escalations and identify operational gaps
- Provide recommendations for improving procedures and policies across the organization
Required qualifications
- Minimum of 5 years' experience in a QA&A Analyst or similar role
- Mastery of 5-Why Principles and root cause analysis
- Experience with ZenQMS and Zendesk for documentation and ticket management
- Knowledge of live order/shipment tracking systems
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Complete Job Description
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