Quality Assurance and Training Manager

Job Summary

A company is looking for a Manager, QA & Training to lead their Quality Assurance and Training team.

Key Responsibilities

• Lead the Quality Assurance and Training team to enhance service delivery and employee performance
• Develop and implement quality assurance programs, including audit frameworks and performance evaluation processes
• Build training content and coaching materials aligned with business objectives and identified opportunities

Required Qualifications

• 5+ years of experience in Quality Assurance and Training, with at least 2 years in a leadership role
• Proven experience in building Quality Assurance and Training programs from the ground up
• Strong knowledge of Salesforce, including reporting and knowledge management
• Experience working with BPO partners
• Exceptional analytical skills with the ability to translate data into actionable insights