Quality Assurance Associate

Job Summary

Seeking a full-time Quality Assurance Associate, the candidate will implement and oversee quality assurance programs, drive efficiency in call center operations, and provide coaching to team members while working remotely.

Key responsibilities:

• Lead and motivate a team of customer service representatives to achieve performance targets
• Implement process improvements and ensure adherence to service level agreements
• Utilize call center metrics to monitor performance and provide feedback

Required qualifications:

• Minimum of 3 years in a supervisory or QA role within a call center environment
• Demonstrated commitment to delivering exceptional customer service
• Proven ability to lead and motivate a team
• Comfortable working in a fast-paced environment with adaptability to change
• Basic understanding of telecommunications products and services is a plus