Quality Assurance Associate

Job Summary

A company is looking for a Quality Assurance Associate to enhance the quality of service through transaction monitoring and feedback.

Key Responsibilities

• Monitor and audit transactions performed by representatives to ensure superior client experience
• Conduct data analysis and root cause analysis to identify areas for improving customer experience
• Generate quality reports and insights for operations and facilitate communication with clients regarding QA data

Required Qualifications

• Over 2 years of experience in customer support or contact center industry
• Native level Traditional and Simplified Chinese language ability
• Advanced English skills
• Hands-on experience in Quality Assurance
• Proficiency in Excel with excellent analytical abilities