Quality Assurance Associate

Job Summary

A company is looking for a Quality Assurance Associate to enhance service quality through transaction monitoring and feedback.

Key Responsibilities

• Monitor and audit transactions performed by representatives to ensure compliance with quality standards
• Conduct data analysis to identify areas for improving customer experience and prevent risks
• Generate quality reports and participate in meetings regarding QA data and issues

Required Qualifications

• Over 2 years of experience in customer support or contact center industry
• Native level proficiency in Traditional and Simplified Chinese
• Advanced English skills
• Hands-on experience in Quality Assurance
• Proficiency in Excel with strong analytical abilities