Quality Assurance Associate

Job Summary

A company is looking for an Enrollment Quality Assurance Associate.

Key Responsibilities

• Ensure high-quality interactions with prospective members through auditing and scoring Enrollment Team interactions
• Design and implement a new QA rubric and process, identifying trends and recommending improvements
• Collaborate with cross-functional teams to drive strategic quality initiatives and contribute to a culture of continuous improvement

Required Qualifications

• 3-5+ years of experience in quality assurance, coaching, training, or a related operational role, preferably in healthcare or customer experience
• Familiarity with quality auditing, coaching, and feedback processes
• Comfort with data analysis to identify trends and inform decisions
• Experience in creating and improving operational processes
• Proficiency with technology and willingness to learn new software applications