Quality Assurance Associate

Job Summary

A company is looking for a Quality Control Associate.

Key Responsibilities

• Manage Career Transition service evaluations and assess participant feedback
• Conduct outreach to candidates to deescalate issues and document interactions
• Address and resolve outstanding negative feedback in accordance with internal procedures

Required Qualifications

• 2 years of experience in a fast-paced virtual customer service role
• Experience in Career Transition Consulting or Recruiting is a bonus
• Proficiency with Excel and reporting systems for data analysis
• Strong communication and relationship skills with professionals at all levels
• Detail-oriented with a focus on documentation and process adherence