Quality Assurance Associate

Job Summary

A company is looking for an Associate Professional Quality to monitor and evaluate quality across call center and back-office operations.

Key Responsibilities

• Evaluate customer interactions for compliance with quality standards and regulatory requirements
• Participate in and occasionally lead calibration sessions for evaluation consistency
• Analyze quality observations to identify trends and recommend process enhancements

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Two or more years of experience in quality assurance or relevant subject matter expertise
• Knowledge of Provider Enrollment and experience collaborating with operations teams
• Proficiency in Microsoft Office Suite and familiarity with quality platforms