Quality Assurance Associate

Job Summary

To support the Customer Boarding Department, the full-time remote Quality Assurance Associate will maintain data integrity by analyzing newly boarded customer accounts, fielding inquiries from Sales Teams, and ensuring accurate information in company systems.

Key responsibilities

• Review and verify newly approved merchant account details to ensure data accuracy across systems
• Identify and correct inconsistencies in customer data, collaborating with senior team members as needed
• Provide daily support for the Customer Boarding call queue and maintain strong relationships with sales and underwriting teams

Required qualifications

• High School Diploma or G.E.D
• Relevant experience preferred
• Strong attention to detail