Quality Assurance Auditor

Job Summary

A company is looking for a Quality Assurance Auditor, Caregiver Time & Attendance.

Key Responsibilities

• Conduct routine audits of Field Time & Attendance Coordinators' work and resolve discrepancies
• Monitor customer service interactions for professionalism and effective issue resolution
• Compile reports on audit results and maintain QA scorecards to assess Coordinator performance

Required Qualifications

• High School Diploma or GED required; associate's degree preferred
• One (1) year of previous experience; prior leadership experience preferred
• Proven experience in time and attendance management, preferably in the home care or healthcare industry
• Familiarity with regulatory compliance, including HIPAA
• Basic proficiency with Microsoft Office Suite and ability to learn new systems as needed