Quality Assurance Auditor

Job Summary

Working remotely in a full-time capacity, the Quality Assurance Auditor will conduct systematic investigations of operations, perform quality assurance audits, and submit findings to enhance service and quality compliance within the organization.

Key responsibilities

• Perform quality assurance audits to ensure consistent and reliable product quality across various operational areas
• Submit detailed audit findings outlining root causes of issues and provide recommendations for corrective actions and enhancements
• Monitor operations and test outputs to identify errors and opportunities for improvement, ensuring compliance with audit findings

Required qualifications

• Bachelor's Degree or 4 additional years of relevant work experience in lieu of a degree
• At least 3 years of auditing experience
• Proficiency in quality audit processes and reporting requirements
• Strong analytical and problem-solving skills, with knowledge of claims, service, and enrollment processing systems
• Good working knowledge of mainframe programs and strong PC skills (Microsoft Outlook, Word, Excel, PowerPoint)