Quality Assurance Caller

Job Summary

A company is looking for a Quality and Outcomes Caller.

Key Responsibilities

• Handles inbound and outbound calls, directing callers appropriately and ensuring timely responses
• Schedules appointments and communicates necessary instructions to patients
• Manages patient follow-up calls, appointment reminders, and organizes related paperwork

Required Qualifications

• High School Diploma or GED required; Associate's degree in a healthcare-related field preferred
• Medical, secretarial, and/or customer service experience required
• 1 year of experience in a medical office or healthcare setting preferred
• Experience with appointment scheduling and managing patient phone calls preferred
• Experience as CMA/RMA, MOA, or in a call center environment preferred